FAQ's | SWIMS
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FAQ's

Where is SWIMS from?
SWIMS is a global Norwegian lifestyle brand, based in Oslo, Norway. Founded in 2006, SWIMS reached fame with its reinvention of the classic rubber galosh and has since expanded its range to include footwear, apparel, and accessories for the modern man. SWIMS reinvents classics that are smart, elegant, weather friendly, and infused with utility. Read our story here.

 

What is a galosh? 
A galosh is an overshoe designed to be worn over leather dress shoes to protect them from rain, snow, slush and general wear and tear. You can find more information about our galoshes here.

 

How do I choose the right size for shoes, galoshes or apparel?
An easy way to calculate your size is to use our 'size guide', found here

 

What are your shipping methods and costs?
All our orders are being shipped and delivered by Fedex in the US and UPS in Canada. Due to the impact of custom clearance, please expect shipping delays up to 5 business days for Canadian orders.

  • Free shipping on all U.S. orders.  *Qualifying orders must be shipped within the contiguous United States. 
  • All online orders that are submitted after 12pm Eastern Standard time, over the weekend, or during holidays will be processed within 48 hours.
  • UPS for Canada: UPS Worldwide Saver (1-3 business days*). Delivery prices may vary. For more information, please click here.
    *Please expect shipping delays up to 5 business days due to custom clearance.

 

How do I return a product I purchased?

Please Note: For orders purchased at 50% off or more, exchange or store credit only.

We offer easy returns within 14 days of your order delivery. We accept returns of products in their original, unused condition for a full refund of the purchase price.  Please note, any shipping charges ($10 per label within the US) will not be refunded. For US returns, you can initiate it by using our self-serve portal. For CA returns, please contact us at contactus@swims.com or fill out the contact form.

 

Be aware that you may be liable to pay customs and sales tax as a customer imports the good(s) to the US and Canada. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please note that possible customs or import duty charges will not be refunded, should you wish to return your order.

Can I return used products? 
Please note that you will not be refunded when returning used products. All goods returned for refund must be unused with original packaging intact.

 

Questions pertaining to late returns:
Late return requests from Black Friday and Cyber Monday promotions are accepted during the first 2 weeks of January of the following year. All items must be returned in the original packaging and in resalable condition.
All other non-holiday related late returns are subject for review and management’s approval. Returned items must meet pristine conditions and be in its original packaging

 

How do I clean and care for my SWIMS items?
We create high-quality, long-lasting products designed to be worn for years. Our pieces are designed to travel throughout daily journeys, from morning commutes to evenings out and everything in between. Please find our care instructions here.

  

 

 

 

 

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